Returns and claims
Email the details below to info@sdservice.no – that makes the process faster. The rules apply without exception, and we take a deposit for special orders.
Returns
Returns must be made within 30 days. When returning parts ordered by mistake, the customer covers shipping and any other costs.
Every return must be approved by the seller and sent the cheapest way. Cash-on-delivery parcels are not collected.
Claims
Claims for damage caused in transit must be made to the carrier. Please check the parcel for damage before you leave the post office.
For claims, the buyer pays for fitting and removal.
Right to exchange
Goods are exchanged or refunded if the item is unused – not used or damaged – and the original packaging is intact.
Oils, chemicals and other products without their seal are not exchanged. Sale items are not refunded or exchanged. Special orders and electrical items are not exchanged or refunded.
When ordered goods are not collected
If you do not collect the parcel and otherwise remain completely passive, you have not met the notification duty of the Norwegian Cancellation Act (sections 11 and 13) and lose the right to withdraw from the agreement.
The costs of the order are then invoiced at NOK 587, which covers our costs both ways, including a fee of NOK 300.
3D: Tire 275_80_22.5 R – Ronaldo@tedpenha, CC BY 4.0, simplified
